FREQUENTLY ASKED QUESTIONS

Our standard delivery time is 2 to 4 working days from the confirmation of your order.
You can check your order status from your account, in the “My orders” section, or contact us through this support form.
During peak sales periods (Christmas, sales, Black Friday, etc.), deliveries may be delayed due to carrier saturation, for reasons beyond Mars Gaming’s control.

To request warranty service for any of our products, please contact the store where you made the purchase, bringing your receipt or invoice.
If you bought from our official online store, email support@marsgaming.eu with:

1. Order or invoice number

2. Product model

3. Description of the issue

4. Photos or a short video showing the problem (if possible)
   Our team will review your case and let you know the next steps according to the applicable warranty.

If you have any technical questions about your Mars Gaming product, please contact our Technical Support via:

• Online chat available on our website

• WhatsApp at +34 932 20 01 06
  Tell us the exact model of your product and give a short description of your question so we can help you as quickly as possible.

To request spare parts for a Mars Gaming product, please contact our Technical Support:

1. Via the online chat on our website

2. By WhatsApp at +34 932 20 01 06
   Tell us the product model, the specific part you need and, if possible, attach photos. We will inform you about availability and the purchase or replacement process.
   Please note that not all products have individual spare parts available.

All features and technical specifications of our products are available on their product page on the Mars Gaming website.
Simply search for the name or model in the site search bar and open the product page, where you will find:

1. Detailed description

2. Technical specifications

3. Product images

4. Manuals and documents (when available)

To configure the RGB lighting of your Mars Gaming peripheral you can:

1. Visit our official YouTube channel, where you’ll find usage and setup guides.

2. Check the product page on our website, where we usually include setup videos and manuals.
   If you cannot find your model or still have questions, contact our Technical Support and we’ll guide you step by step.

If your Mars Gaming peripheral has specific drivers or software, you can download them from:

1. The “Support-Downloads” section of our website

2. The product page, in the downloads/documents section
   Search for your model by name or reference and download the latest available version.

If you would like to collaborate with or request sponsorship from Mars Gaming, please fill in this collaboration form.
Tell us briefly:

1. Who you are and what kind of content you create

2. Your main platforms (Twitch, YouTube, TikTok, Instagram, etc.)

3. Links to your profiles

4. Approximate stats (followers, average views, audience type)
   We’ll review your proposal and, if it fits our current strategy, we’ll get back to you as soon as possible.