FREQUENTLY ASKED QUESTIONS

Between 2 and 4 working days from the placement of the order. To check the status of your order, contact us via the following form. During periods of high sales volume (such as Christmas, Sales, Black Friday, etc.) the delivery time of orders may be delayed due to the saturation of transportation companies; causes beyond the control of Mars Gaming.

To process the warranty of any of our products, you will have to go with the ticket or purchase invoice to the store where you bought it. If you purchased it in our online store, write to us at support@marsgaming.eu describing the problem and attaching the purchase invoice.

If you have any doubts, contact our Technical Service, through any of these ways:

- Chat with us online

- Send us a whatsapp at 644 411 617 (From M to F from 7:00 a.m. to 3:00 p.m.).

To check the availability of spare parts, contact our Technical Service through any of these channels:

- Chat with us online

- Send us a WhatsApp at 644 411 617 (Mon to Fri from 7:00 to 15:00h).

All our products have a detailed description on our website.

Visit our Youtube channel where you will find all the video guides for using our products. You can also find them on our website on the product's own page. If you can't find yours, contact our technical service directly.

If the peripheral has drivers, you can find them in the support section of our website or on the product's own page.

Fill out this form and after reviewing it we will contact you as soon as possible.